dreemjili Privacy Policy

1. Introduction

dreemjili ("dreemjili," "we," "us," or "our") is committed to protecting the privacy and personal data of every player who uses our online gaming platform at dreemjili.one. This Privacy Policy ("Policy") describes the types of personal information we collect, the purposes for which we use it, the circumstances under which we may share it, and the rights you have with respect to your personal data.

This Policy applies to all users of the dreemjili Platform, including registered players, visitors who browse without registering, and individuals who contact our customer support team. By accessing or using dreemjili, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein.

dreemjili operates in alignment with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC). We take our obligations under Philippine data protection law seriously and have implemented appropriate technical and organizational measures to safeguard your personal information.

2. Personal Data We Collect

dreemjili collects personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect include:

2.1 Identity & Contact Information

• Full legal name as it appears on your government-issued ID;
• Date of birth (to verify the 21+ age requirement);
• Nationality and country of residence;
• Email address and mobile phone number;
• Residential address, including barangay, city or municipality, province, and postal code.

2.2 Identity Verification Documents

• Copies of government-issued photo identification (e.g., Philippine passport, driver's license, SSS card, UMID, PhilSys National ID);
• Proof of address documents (e.g., utility bills, bank statements issued within the last three months);
• Source of funds documentation where required for enhanced due diligence.

2.3 Financial Information

• GCash mobile number or PayMaya account details used for transactions;
• Bank account details for BPI, BDO, or Metrobank transfers (account name and number only — we do not store full card numbers);
• Transaction history, including deposit amounts, withdrawal requests, and bonus activity;
• Account balance and wagering history.

2.4 Technical & Usage Data

• IP address and approximate geolocation derived from IP;
• Device type, operating system, and browser information;
• Session duration, pages visited, and features used on the Platform;
• Game play logs, including bets placed, games accessed, and outcomes;
• Login timestamps and access logs.

2.5 Communications Data

• Records of communications with dreemjili customer support, including chat transcripts and email correspondence;
• Feedback, complaints, and dispute records.

3. How We Collect Your Data

dreemjili collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions;
• Automated collection: Technical data collected automatically when you access the Platform, including through cookies, web beacons, and server logs;
• Third-party sources: Identity verification data from KYC service providers; fraud prevention data from anti-fraud partners; payment confirmation data from GCash, PayMaya, and banking partners.

4. How We Use Your Personal Data

dreemjili uses your personal data for the following purposes:

5. Legal Basis for Processing

dreemjili processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual necessity: Processing required to perform our obligations under the dreemjili Terms & Conditions, including account management, payment processing, and game provision;
• Legal obligation: Processing required to comply with applicable Philippine laws, including PAGCOR regulations, the Anti-Money Laundering Act (AMLA), and the Data Privacy Act;
• Legitimate interests: Processing for fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your data protection rights;
• Consent: Processing for direct marketing communications, where you have provided explicit consent. You may withdraw this consent at any time.

6. Data Sharing & Disclosure

dreemjili does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• KYC & Identity Verification Providers: Third-party services that assist in verifying your identity and age in compliance with regulatory requirements;
• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers necessary to process your transactions;
• Game Providers: Third-party game studios and live casino operators whose games are available on the dreemjili Platform, to the extent necessary for game operation and integrity;
• Fraud Prevention & Security Partners: Services that help dreemjili detect and prevent fraudulent activity, money laundering, and unauthorized access;
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, and other Philippine government bodies where disclosure is required by law;
• IT & Hosting Providers: Cloud infrastructure and technology service providers who process data on our behalf under strict data processing agreements;
• Legal & Professional Advisors: Lawyers, auditors, and other professional advisors where necessary for legal proceedings or compliance purposes.

All third-party service providers who process personal data on behalf of dreemjili are required to maintain appropriate data security standards and are prohibited from using your data for any purpose other than providing services to dreemjili.

7. Data Retention

dreemjili retains your personal data for as long as necessary to fulfill the purposes described in this Policy, and in accordance with applicable legal and regulatory retention requirements. Specific retention periods include:

• Account data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with PAGCOR and AMLA requirements;
• KYC documents: Retained for a minimum of five (5) years from the date of submission or account closure, whichever is later;
• Transaction records: Retained for a minimum of five (5) years in compliance with anti-money laundering regulations;
• Customer support communications: Retained for three (3) years from the date of the last interaction;
• Technical logs: Retained for up to twelve (12) months for security and fraud prevention purposes ;

When personal data is no longer required, dreemjili will securely delete or anonymize it in accordance with our data disposal procedures.

8. Data Security

dreemjili implements industry-standard technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the dreemjili Platform;
• Encryption of sensitive data at rest, including financial information and identity documents;
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis;
• Regular security audits, vulnerability assessments, and penetration testing;
• Multi-factor authentication for administrative access to systems containing personal data;
• Incident response procedures to detect, contain, and report data breaches in accordance with NPC notification requirements.

While dreemjili takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your dreemjili login credentials and for notifying us immediately if you suspect unauthorized access to your account.

9. Cookies & Tracking Technologies

dreemjili uses cookies and similar tracking technologies to enhance your experience on the Platform. The types of cookies we use include:

• Essential cookies: Required for the Platform to function correctly, including session management and security features. These cannot be disabled;
• Functional cookies: Remember your preferences such as language settings and login status to improve your experience;
• Analytics cookies: Collect anonymized data about how users interact with the Platform to help us improve performance and usability;
• Marketing cookies: Used to deliver relevant promotional content — only activated where you have provided consent.

You may manage your cookie preferences through your browser settings. Please note that disabling essential cookies may affect the functionality of the dreemjili Platform.

10. Your Data Protection Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by dreemjili:

• Right to be informed: The right to know what personal data dreemjili collects and how it is used — as set out in this Policy;
• Right of access: The right to request a copy of the personal data dreemjili holds about you;
• Right to rectification: The right to request correction of inaccurate or incomplete personal data;
• Right to erasure: The right to request deletion of your personal data, subject to legal retention obligations;
• Right to object: The right to object to processing of your personal data for direct marketing purposes;
• Right to data portability: The right to receive your personal data in a structured, commonly used format;
• Right to lodge a complaint: The right to file a complaint with the National Privacy Commission (NPC) if you believe your data protection rights have been violated.

To exercise any of these rights, please contact dreemjili's Data Protection Officer at [email protected]. We will respond to all verified requests within fifteen (15) business days in accordance with NPC guidelines.

11. Minors & Age Restriction

The dreemjili Platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gaming regulations. dreemjili does not knowingly collect personal data from persons under the age of 21.

If dreemjili becomes aware that personal data has been collected from a person under 21 years of age, we will immediately close the associated account, delete the personal data, and handle any funds in accordance with applicable regulations. If you believe a minor has registered on the dreemjili Platform, please notify us immediately at [email protected].

12. International Data Transfers

Some of dreemjili's third-party service providers, including game studios and cloud infrastructure providers, may be located outside the Philippines. Where personal data is transferred internationally, dreemjili ensures that appropriate safeguards are in place, including contractual data protection clauses consistent with NPC requirements, to ensure your data receives an equivalent level of protection regardless of where it is processed.

13. Changes to This Privacy Policy

dreemjili reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. Material changes will be communicated to registered players via the email address on file or through a prominent notice on the Platform. The "Last Updated" date at the top of this page will always reflect the most recent revision.

Your continued use of the dreemjili Platform following notification of any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Policy periodically.

14. Contact & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or dreemjili's data protection practices, please contact our Data Protection Officer:

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you are not satisfied with dreemjili's response to your data protection concern.